The trifecta of professional services

When selecting an enterprise content management (ECM) system to complement your organization’s information governance strategies, it's important to consider more than just features and functionality. The professional services you receive during implementation and beyond are critical to achieving expected results and should be key components of your evaluation process.

What makes up professional services?

Professional services are nonphysical products or services that a vendor offers to customers to help drive the success of a technology implementation or improve a particular area of the customer business. For technology implementations, enlisting professional services allows other customer team members to stay focused on core business needs.

For a system like ECM, implementation, training, and support make up the trifecta of professional services. These services ensure your system is aligned to your organization’s ECM goals, but they shouldn’t stop there. Services should extend beyond your ‘go-live’ to maximize your investment and achieve all intended results.

®An implementation team that collaborates with its clients to become a community

A successful implementation of any product or process hinges on alignment and execution of sound strategy. At Quest Diagnostics, we have been joining forces with healthcare organizations to implement Quanum^® Enterprise Content Solutions (ECS) for more than 30 years­.

Our implementation model is tailored to your organization’s strategy and intended product use to ensure successful outcomes. A mutual investment in your goals, people, and resources creates a team that delivers results.

To learn more about what makes the Quanum ECS implementation model unique, view our video, Implementation centered around you.

Individualized training fueled by personal experience

An effective training program is composed of a curriculum aligned to organizational objectives, designed with relevant content, and delivered by experienced instructors. And it is a key component to your system implementation and timeline goals.

The training team at Quest takes pride in helping customers achieve success with tailored training content that is directly linked to a user’s needs and experience. A train-the-trainer approach empowers subject matter experts to deliver the product knowledge and tools to enhance and maximize system use.

To learn more about how our Professional Services team delivers effective training and connected users, watch our video, The partnership of training. 

Challenges become creative solutions with superior support

Quality, value, and service are pillars of a strong support model. Add in empathy and a focus on the customer and you’ve got superior service that becomes engrained in a brand.

We deliver technology solutions that are driven by exceptional service and support. Our team is comprised of healthcare professionals delivering support to healthcare organizations. They are the main point of contact for customers, ready to tap into a deep knowledge base to deliver creative solutions and capture opportunities for product enhancements. A team with a laser focus on exceeding customer expectations.

To learn more about what sets the Quest team above the rest, view our video, Service and support: a team approach.