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Quest Diagnostics

Enterprise Organizations

 

At Quest, we specialize in supporting enterprise organizations with the scale, insight, and reliability required to operate nationally. As a leader in laboratory diagnostics, we understand the operational complexity of managing diagnostics across diverse care settings, geographies, and patient populations—and we deliver tailored solutions to meet those challenges head-on.

 

The perfect pairing of national and local presence

With Quest at your side, your organization benefits from the strength and scale of a national leader paired with the personalized support and local presence of a dedicated lab that is ready to grow with you. 
Hallway in Quest Clifton Lab - "140,000 lives touched every day"

The intersection of diagnostics and primary care 

By shifting more diagnostic testing to the primary care setting, providers can detect disease earlier. This simple strategy enables more preventive measures and fewer invasive treatments, which can be dramatically transformative for patient outcomes.

Traditionally, a significant majority of healthcare spend is dedicated to managing disease. But the most impactful healthcare decisions come earlier—in the PCP office and greatly influenced by lab test results. Aligning the relatively low-cost levers of primary care and diagnostics minimizes the need for expensive interventions later in the disease progression—ultimately leading to lower overall healthcare costs for your organization.

 

Full-spectrum solutions for complex organizations

As a leader in laboratory diagnostics, Quest has the nationwide presence, scale, reliability, and specialized support to meet the needs of multiregional and national organizations like yours, now and as you grow.

Diagnostic solutions that help advance value-based care goals

From routine diagnostics to complex testing, Quest delivers timely, accurate results that support informed clinical decisions and help your organization achieve Quintuple Aim goals. 

  • Data and analytics solutions enable early disease identification and intervention and population-based insights
  • An expansive portfolio of 3,500+ tests, including 1,500 specialized and esoteric tests

  • State-of-the-art diagnostics enable earlier disease detection, helping to bend the cost curve through early intervention
  • Quest lab analytics and stewardship help drive test ordering behavior, optimize utilization, and improve care
  • Primary and/or secondary reference lab strategies instantly reduce complexity and operational cost

  • In-network access for 90% of insured lives and preferred lab network status with major health plans makes Quest accessible to more people
  • Nearly 2,400 Patient Service Centers nationwide offer convenient access to testing
  • Financial assistance programs are available
  • Social risk factor screenings and intervention solutions help serve the communities most in need

  • Digital health coaching for chronic conditions empowers patients to take control of their health
  • Flexible payment plans, real-time cost estimates, and simplified billing enhance cost transparency and affordability
  • In-home sample collection with Quest Mobile™ puts diagnostics at patients’ doorstep
  • Easy scheduling and access to results with MyQuest® app makes it easy for patients to track their health

  • Quanum® Lab Services Manager offers one-stop convenience for all lab-related needs
  • More than 850 medical experts on staff help with test selection and results interpretation
  • In-office phlebotomists available for on-site blood draws (if criteria are met in states where available)
  • Clinical Education Center supports training and continuing education.
  • Labs operate 24 hours a day, 365 days a year

Service solutions simplify integration and establish a trusted relationship

From initial consultation to full integration and beyond, Quest's service solutions are designed to make it easy to launch—and even easier to continue in the long term. With a customer-first approach, we ensure a smooth transition and evolve alongside your organization's needs.

  • We consult with you to understand guidelines and scope
  • Seamlessly interfaces with 920+ EHR systems
  • Connectivity upload solutions can be customized to your needs
  • A dedicated account team ensures a smooth transition to Quest

  • Local and national support helps providers quickly learn and adopt our solutions, including Quanum® Lab Services Manager
  • Tools and resources include a new customer resource guide and key contact sheets
  • A Clinical Education Center supports the training and continuing education of healthcare providers

  • Performance check-ins for the first 6 months and beyond ensure a smooth onboarding experience and proactively address any challenges
  • A dedicated national hotline ensures a rapid response to inquiries
  • Quest’s IT help desk troubleshoots technical issues, password resets, and ongoing IT issues or service interruptions

  • Comprehensive client business reviews are offered at a cadence that meets your needs
  • Monthly utilization reports help identify areas for improvement
  • Tailored insights and analytics through reports on tests not performed (TNPs) and tests in question (TIQs) support informed decision-making

 

 

An extensive network to meet complex needs

5,000

courier vehicles and 18+ aircraft support reliable logistics

90%

of insured lives have in-network coverage with Quest

2,400+

Patient Service Centers enable convenient access

850

medical experts provide clinical test and results support

Ready to get started?

Together, we can elevate patient care. Contact us today to learn how Quest can help your healthcare organization. 

Reach out now

References

  1. CMS. Historical. Updated December 18, 2024. Accessed December 20, 2024. https://www.cms.gov/data-research/statistics-trends-and-reports/national-health-expenditure-data/historical 
  2. Ducatman B, Ducatman A, Crawford J, et al. The value proposition for pathologists: A population health approach. Acad Pathol. 2020;7:2374289519898857. doi:10.1177/2374289519898857
  3. Nebraska Academy of Family Physicians. About primary care investment. Accessed November 8, 2024. https://www.nebrafp.org/advocacy/primary-care-investment/primary_care_investment_about.html 
  4. CDC. Strengthening clinical laboratories. Updated November 15, 2018. Accessed November 8, 2024.  https://www.cdc.gov/csels/dls/strengthening-clinical-labs.html 

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Our company

Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA-certified laboratories that provide HIPAA-covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA-covered services. 

 

Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2025 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.