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Promote member engagement

POWERING AFFORDABLE CARE with improved member experiences

Our expansive network of more than 2,250 Patient Service Centers, including convenient retail locations such as Safeway® and Walmart®, makes it easy for your members to use an in-network lab and reduce their out-of-pocket costs.

Patient-centric digital tools, like the MyQuest™ secure patient portal, guide members toward being active in their own healthcare. Other digital features include online scheduling and preregistering for test appointments, as well as mobile check-in and wait by text.

Lab pricing transparency for your members

Quest's Real-Time Estimation makes it easier for health plan members to understand the cost of their lab tests up front, and better prepare for their share of those costs.

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See how you can drive member satisfaction with help from Real-Time Estimation.

Impactful plan sponsor solutions

Our easy-to-implement plan sponsor solutions can help shift volume from higher-cost labs, boost member health, and improve employer satisfaction.

Learn how

From pre-employment drug testing to lab benefit differential and steerage programs, our end-to-end employer solutions drive results.

Help your plan sponsors' employees gain deeper insights into their health with personalized wellness reporting. Our comprehensive wellness solution identifies risk early, informs intervention, and engages employees in their health.

See how Quest's strengthened safety measures offer your members peace of mind when they visit a Quest Patient Service Center.

Survey of health plan members

Get the report detailing what members want in a lab services provider—and what they don’t know.

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Get member profiles

For more insights into health plan member preferences, Quest profiled the 3 common lab services consumer types—frequent testers, parents, and busy professionals.

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Improved outcomes. Efficient lab spend. Healthier members.

60%+ of members

look for information online first1

2,250+

Patient Service Centers across the US2

80%+ of health plans

are focusing on improving member engagement and satisfaction3

15+ million

MyQuest users receive test results online2

1 Google Consumer Barometer for Health. 2014.

2 As of March 2021.

3 Beaton T. 80% of payers investing in member engagement, satisfaction. HealthPayer Intelligence. Available at healthpayerintelligence.com/news/80-of-payers-investing-in-member-engagement-satisfaction. Accessed June 28, 2018.