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Extended care services

POWERING AFFORDABLE CARE with extended care services through Quest HealthConnect™

Fluctuating member populations, information gaps, and growing health inequities have made it even more difficult to impact your members' health.

Quest combines our knowledge of where and how patients prefer to get care with Quest HealthConnect’s home and community-based diagnostic and preventive services. This enables your health plan to address the needs of underserved communities, accelerate access to care, and engage more members in actively managing their health.

Improved experiences

Easy access, better health, and stellar experiences lead to more satisfied members. At Quest Diagnostics we strive to meet your members where they are with convenient accessibility including 2,250+ Patient Service Centers, 1,100 CVS locations, 80 Walmart® sites, and support for community health events.

Our services include lab orders on hold for targeted members, Quest Alerts notifying our staff of additional recommended tests, and in-home lab programs for a personalized and enhanced experience.

Stronger engagement leads to better outcomes

As a Quest Diagnostics company, Quest HealthConnect has evolved with member engagement tools to improve care management program awareness. Member email, text/SMS, MyQuest™ website/app, and point of service capabilities including Quest Alerts make it easy for members to engage in their healthcare.

Innovative solutions

Meeting people where they are gives health plans and their members even more reasons to choose Quest.

  • With a variety of in-home testing options and more on the way, our solutions meet members where they are in their healthcare journeys. Whether it’s re-establishing care, undergoing needed testing, or reaching out with encouraging support, Quest HealthConnect helps members engage with their health
  • Quest HealthConnect improves the connection points between your health plan and members by delivering individualized care delivery options at home or via Patient Service Centers
  • The program leverages trusted, long-standing relationships with over 400,000 physicians across the country to close care gaps and help keep patients healthy
  • We bring insights and information to plans and to members. Our Health Risk Assessment factors social determinants of health combinations that help members understand their health risks and take action to improve their lives

Health risk assessments: Addressing deferred care and social determinants of health

Quest HealthConnect can efficiently complete thousands of comprehensive health risk assessments (HRAs) each year. Armed with predictive analytics and based on a member’s health history, our HRAs can help your plan get ahead of chronic conditions such as diabetes, cardiovascular disease, and chronic kidney disease.

Our HRA factors in social determinants of health to identify members at increased risk and help them take action to stay healthy. We can also provide lab work and other specialty services to meet each member’s individual needs.

Health risk assessments include:

  • Health status review
  • Medical history intake
  • Wellness/vitals check
  • Medication review
  • Blood pressure and BMI

Social determinants of health assessed include:

  • Housing and transportation
  • Access to nutritious food
  • Psychosocial factors
  • Financial barriers
  • Connecting to community services

Quest HealthConnect services

Easy access, better health, and better experiences lead to more satisfied members.

  • In-home health risk assessments
  • Diabetic retinal screening
  • Hemoglobin A1c screening
  • Osteoporosis screening
  • Colorectal cancer screening
  • and more

Visit Quest HealthConnect

Member-focused analytics

Review members' disease history and proactively identify future risks through the rich lab data and predictive analytics of Member Insights.

Get Member Insights

Quest HealthConnect experience

Check out the Quest HealthConnect online experience for your members.

Visit the member website

Get ahead of the evolving healthcare landscape

60% of adults

in the US have a chronic disease1

16,752 average cost

in dollars per year to care for a person with diabetes2

2+ million older adults

never or rarely leave their homes due to functional difficulties3

1 canceled appointment

makes patients 70% less likely to return within 18 months4

    1 Centers for Disease Control and Prevention. Chronic diseases in America. Accessed September 10, 2020.

    2 Riddle M, Herman H. The cost of diabetes care—an elephant in the room. Diabetes Care. 2018;41(5):929-932. Accessed November 24, 2020. doi:10.2337/dci18-0012

    3 Whiteman, H. Seniors, leaving the house daily may help you live longer. Medical News Today. November 27, 2017. Accessed November 24, 2020.

    4 Jain SH. Missed appointments, missed opportunities: tackling the patient no-show problem. Forbes. Published October 6, 2019. Accessed September 18, 2020.