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Quest Diagnostics

Education and coaching

Evidence-based patient engagement

There’s a better way to deliver whole personal care. Through a collaboration with Quest Diagnostics and Pack Health, members are empowered to set goals, track their progress, and ultimately succeed in taking charge of their health.

Now your members can access the guidance they need for 30+ conditions through 1 consistent point of contact. This unique program is designed to change health behaviors to close gaps in care and improve outcomes.
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A better way to better health

The care management offered through Pack Health helps eliminate the pain points often encountered by members as they tackle personal health challenges. Improving member experience yields better outcomes and helps manage costs.

Improve member satisfaction

Members get the personalized attention they deserve. They can rely on their personal Health Advisor to have a holistic view of their health and help manage their goals.

Boost member retention

Frequent human touchpoints get to the root cause of health issues while helping members feel understood and valued.

Close gaps in care

Health Advisors can connect members to vital community services that address social determinants of health (SDoH) such as economic, educational, and environmental factors.

Complement clinical care

Certified Health Advisors act as a bridge between members and essential clinical care.

Why it works

It’s never “1-size-fits-all”

Health Advisors take into account every aspect of a member’s unique health story to find solutions that will be most effective for them as an individual. They use empathy-driven techniques backed by behavior-change science to help members stay accountable. Play the video to find out why it works.

Set your members on the right track with a personal Health Advisor

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Health plans

Powering proven results

38%

reduction in 30-day hospital readmissions1

74%

of members who were at risk for depression are no longer at risk2

54

total touchpoints on average over 3 months3

Unmatched support for 30+ conditions

When your members feel overwhelmed and don’t know where to start, they can bring all of their questions to one consistent point of contact. Board-certified Health Advisors can provide guidance and resources for health conditions that relate to:

  • Lung health
  • Chronic pain
  • Heart health
  • Cardiometabolic health
  • Mental health
  • Women’s and maternal health
  • Oncology and survivorship
  • Diabetes
  • Autoimmune conditions
  • Weight loss
  • Gastrointestinal health

This personalized approach to health coaching increases members’ motivation and keeps them focused on the positive outcomes of their goals.

Find candidates and measure member satisfaction

Predictive analytics help identify which members may be good candidates for coaching services. Once a member is found to be an ideal match for the platform, Quest can recommend the appropriate communication tactics to engage them.

 

The member experience is constantly improving. Weekly member feedback offers full-picture qualitative and quantitative data to inform refinements. Plus, regular satisfaction surveys provide insights that can be acted on in real time.

Seamless member experience

Health Advisors create a meaningful human connection with your members through weekly phone calls, text messages, and emails. Coaching is provided one-on-one while detailed education and technology integrations offer support between touchpoints.

Connect with a Health Advisor

Members are matched with their personal Health Advisor and schedule their first weekly call.

Set goals

Each week, members discuss barriers, set goals, and learn about new health-improvement techniques.

Access social and community resources

Health Advisors will continue to assist members through referrals and connection with local resources, including SDoH services.

Track progress

Health Advisors track and monitor success through integrated programs and wearable data trackers. They also use member-reported outcomes to inform goal achievement.

Get started with Pack Health

Empower your members with a better way to better health. Find out how.

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1 Pack Health 30-Day Hospitals Readmissions Pilot Program, 2019.
2 Pack Health data. Collected March 2, 2022.
3 Pack Health data. Collected March 2, 2022.

Our company

Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA covered services. 

 

Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2024 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.