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Quest Diagnostics

Community Health Centers

Delivering diagnostics excellence to support your mission for healthier communities

Quality shouldn’t be a trade-off, service shouldn’t be a sacrifice, and cost shouldn’t be a barrier. At the heart of every community health center is a promise to deliver critical, compassionate care to those who need it most.

Quest Diagnostics is dedicated to sustaining your mission and lifting your operational burden by providing clinical insights, community-tailored programs, and localized support needed to bridge gaps in care and address social determinants of health. We streamline the logistics so you can focus on what truly matters: providing exceptional, equitable care for the community you serve.

Navigating the complexities of community health

Running a community health center means managing a delicate balancing act. Navigating these daily operational and financial hurdles can make delivering critical care feel like an uphill battle with

  • Tight budgets: Stretching limited, unpredictable funding to keep doors open and care accessible
  • Staffing shortages: Managing clinical vacancies that place a heavy burden on your remaining frontline team
  • Complex guidelines: Navigating demanding regulatory metrics and compliance requirements with limited 
administrative resources

Promote high-quality care for everyone

Our clinical breadth, scientific depth, and meaningful innovations drive sustainable improvement in quality and outcomes. By working closely with community health centers, employing powerful analytics to assess your current performance, and identifying clinical best practice gaps, we can improve medical decision-making and help those who face social, behavioral, and environmental challenges get the care they need.

Discover what we can accomplish together

We partner with your community health center to streamline the diagnostic journey for both your patients and your clinical teams. By combining flexible, convenient patient access points with seamless, automated workflows, we remove the complexity from ordering to results—making it easier for patients to get the testing they need and for providers to deliver outstanding care.

Meeting patients where they are

  • Unrivaled access: Approximately 2,000 Patient Service Centers and 8,000 patient access points across the US
  • National diagnostic infrastructure: Full support from local regional response labs, regional service labs, and specialized esoteric testing facilities
  • Quest Mobile®: The most accessible mobile collection network in the country, bringing convenient specimen collection directly to patients’ homes

Your staff’s time is one of your most valuable resources. By partnering with Quest, we can relieve administrative burdens and optimize your daily workflows. Together, we combine intuitive digital tools with dedicated local support to help eliminate manual tasks, minimize errors, and keep your clinical teams focused on what matters most—patient care.

  • EHR connectivity: Bidirectional EHR integration that reduces manual data entry, cuts errors, and accelerates order-to-results turnaround times

  • Quanum® Lab Services Manager: Streamline your workflow with a digital dashboard that connects directly with your EHR. It helps your care teams spend less time on the phone and more time on patients by allowing you to easily order tests and supplies, track order status and expected results delivery, and schedule specimen pickups

  • IntelliDraw™: Simplify specimen collection for complex orders by consolidating collection, order of draw, and transport instructions into a single experience to reduce prep errors and save valuable staff time before the draw begins

  • Onboarding and support: We help ensure a seamless onboarding experience with the Quest Smooth Start Implementation Plan, backed by automated supply management and local account managers trained in health center complexities

We know that balancing affordable patient care with the reality of operational costs is crucial for your center’s long-term viability. By partnering together, we help maximize your limited resources while preserving access for underserved populations. Quest delivers on both sides of the financial equation by focusing on organizational efficiency and patient affordability. We help you deliver high-quality care without compromise by

Easing patient costs

  • Patient financial assistance: Discounted billing scaled to a patient’s financial situation and federal eligibility
  • Uninsured pricing and payment plans: Comprehensive, cost-effective pricing with flexible monthly payment options to ease the burden on patients
  • Broad health plan coverage: Quest is in-network for approximately 90% of insured lives in the US, ensuring your patients can access vital testing without high out-of-pocket costs. To view our most up-to-date and comprehensive in-network status, visit our Health Plan Lookup tool

Controlling operational costs

  • Quest Essentials Insights™: Leverage our utilization analytics and clinical expertise to identify testing trends, manage utilization, and eliminate unnecessary testing

Diagnostics are the starting point of every care journey. The clarity they provide shapes treatment decisions, strengthens patient management, and supports healthier communities. Together, we can help your health center drive measurable, sustainable improvements with

          • The Clinical Insights Companion™: Transition from reactive care to proactive health management. Directly integrated into your EHR workflow, this tool consolidates multi-provider lab history with clinical details (diagnoses, medications, and allergies) into a single, time-sequenced view. Clinicians can track 3-month to 3-year longitudinal trends and identify care gaps right at the point of care

                  • Our clinical experts: Leverage our cardiometabolic health, oncology, infectious disease, and drug monitoring medical experts through dedicated consultation hotlines to help navigate complex test results and treatment pathways

                  Our goal is to build healthier futures for all. Quest can help you build long-term sustainability through innovative solutions that strengthen access, improve diagnostic testing inequalities, and make your organization more resilient. By combining national reach with local access, clinical expertise, advanced technology, and innovative testing, we can help you expand capacity, close gaps in care, and better serve communities everywhere through

                  • Data to power value-based care: We provide population-level insights to help you identify high-risk groups, track performance against quality measures, and strategically close care gaps—ensuring you succeed wherever you are on the value-based care continuum

                  • Targeted chronic disease management: Preventive testing is crucial to managing chronic conditions like diabetes, heart disease, and chronic kidney disease (CKD). Our comprehensive CKD program brings together predictive analytics, guideline-based testing, and clinical insights to help providers detect risk earlier, tailor patient interventions, and reduce avoidable complications to improve long-term outcomes

                  • Addressing health disparities through philanthropic efforts: The Quest for Health Equity (Q4HE) initiative is a philanthropic program launched in 2020 that provides millions in funding, testing, and resources to help address health disparities

                  Our commitment to health equity 

                  Our commitment to Community Health Centers goes beyond daily operations. We know you put the principles of value-based, holistic, and patient-centered care into practice every single day.

                  Quest Diagnostics shares your vision for health equity—believing that high-quality diagnostics should be accessible to everyone, everywhere. By supporting your mission with comprehensive diagnostic testing and timely, actionable insights, we help you break down barriers to care for stronger, healthier communities.

                  Putting purpose into action

                  Let’s talk about your needs

                  We can help you balance quality care for your community while protecting your center's future.

                  Contact us

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                  Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA-certified laboratories that provide HIPAA-covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA-covered services. 

                   

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