While employers can opt to provide their own medical oversight, Quest Diagnostics works with SteadyMD as the standard provider who oversees lab test ordering, results review, and critical alert calls. The SteadyMD network consists of hundreds of doctors, nurses, and therapists in all 50 states.

How does physician oversight work?

SteadyMD ensures that an in-state physician oversees the lab test requisitioning, results review, and alerting of patients regarding any critical results. This is accomplished via a secure, Internet-based, HL7 data transfer interface and connectivity platform that is HIPAA-compliant. SteadyMD also provides compliance. This comprehensive approach to physician oversight, provided in partnership with SteadyMD and their physician network, set the standard relative to health screenings in the employer channel and further provides an auditable “closed loop” data flow for compliance.

The physician oversight process

  • Provider reviews the screening request and orders the lab tests. If a participant has a critical (life-threatening) value, a provider calls the participant as soon as the results are available
  • If a participant has an alert value (an elevated result but not critical), a provider calls the participant the day after the results are available
  • The SteadyMD provider will make 3 attempts to reach the participant by phone
  • If the participant is unable to be reached via phone, he/she will receive a letter from SteadyMD regarding the alert value

Frequently Asked Questions