Quest Diagnostics and its wholly-owned subsidiaries (collectively "Quest Diagnostics") believe that privacy is important to the success and use of the Internet. This statement sets forth Quest Diagnostics policy and describes the practices that we will follow with respect to the privacy of the information of users of this site. Should you have any questions about this policy or our practices, please send an email to Privacy@QuestDiagnostics.com or write to us at:
Attention: Privacy Officer
500 Plaza Drive
Secaucus, NJ 07094
You can also call us at 800-222-0446, ext. 8954.
What Personal Information We Collect
Quest Diagnostics collects your personal information online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address. We also collect information that will allow you to establish a username and password if you would like to do that.
How to Review and Change Your Personal Information
If you register for a Quest Diagnostics account, you may review and change your personal information by logging in to MyQuest, then clicking on your name at the top of the screen and then clicking on “Manage Profile”, or by logging into Billing and then clicking on “Manage My Account” and then “My Profile,” or by logging in while making an Appointment, then clicking on the “Cancel/Change/Confirm” link and then “Manage my Account”.
How We Use Personal Information That We Collect Online
We may use your personal information within Quest Diagnostics: (1) to provide you with the services and products you request or that have been ordered and/or requested by your healthcare provider acting on your behalf; (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services, (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.
Disclosure of Personal Information to Third Parties
We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.
Quest Diagnostics uses the services of Google Analytics, and may use other similar services, to collect and analyze statistical data about visitors to our website. We also use Google advertising services, including a remarketing function, and may use other similar services, to arrange for you to see Quest Diagnostics advertisements when you visit certain third party websites. These analytic and advertising services do not collect personally identifiable information. You may elect to opt out of the use of non-personally identifiable data by Google Analytics by downloading and installing an add-on to your web browser found here. You may find out more about how Google Analytics collects and processes data by visiting “How Google uses data when you use our partners’ sites or apps,” found here. You may also opt out of the Google AdWords service we use to serve ads, and which service also collects non-personally identifiable information, by visiting the Google Ad Settings page here.
How We Protect Information Online
We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.
In addition, we limit Quest Diagnostics' employees and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of customer information.
We review our security arrangements from time to time as we deem appropriate.
How can you help protect your information?
If you are using a Quest Diagnostics website for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Quest Diagnostics website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.
E.U.-U.S. Privacy Shield Framework
As further described in our Privacy Shield Notice, Quest Diagnostics and some of our U.S.-based affiliated companies have certified to and comply with the E.U.-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. The Privacy Shield principles are: Notice; Choice (Consent); Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability. For more information on the E.U.-U.S. Privacy Shield or to view our certification, please visit https://www.privacyshield.gov.
Links to Other Sites
We want to provide site visitors valuable information, services and products. Featured programs and other site content within the Quest Diagnostics site may link our users to third party sites. Quest Diagnostics does not control and is not responsible for practices of any third-party websites.
From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.
Quest Diagnostics Incorporated and its subsidiaries (Quest Diagnostics) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Quest Diagnostics does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
- Provides language services free of charge to people whose primary language is not English, such as:
- Qualified interpreters
- Provides aids and services free of charge to people with disabilities to communicate effectively with us, such as:
- Auxiliary aids and services
- Written information in other formats (audio, accessible electronic formats, other formats)
If you need these services, contact 1.844.698.1022 or ask at a Quest Diagnostics patient service center.
If you believe that Quest Diagnostics has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
1201 S. Collegeville Road
Collegeville, PA 19426
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Quest Diagnostics Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 800.537.7697 (TDD)
Language Assistance Services
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Date: December 5, 2018