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An update on an incident involving one of our systems

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Quest Diagnostics

An update on an incident involving one of our systems

We have identified an incident involving unauthorized access to our Quanum LSM system, which certain clients use to place test orders, receive and look-up results. Upon discovery of the incident, we paused access to the system and we are continuing to investigate the incident. Our core business operations are not impacted and remain up and running.  

Providers that use direct-customer LIS interfaces or EMRs to order testing from us may continue to place orders through those interfaces, which were not affected. 

We take privacy and security very seriously and are committed to full restoration of our systems as soon as possible.  

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Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA-certified laboratories that provide HIPAA-covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA-covered services. 

 

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