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Back to Patient Care program

Providing guidance in the face of uncertainty

Quest Diagnostics understands that the COVID-19 pandemic has had a significant impact on your practice and on your patients. That’s why we have created the Back to Patient Care program—a solution to help you get your practice back online so that your patients can receive the care they need. The impact of COVID-19 extends beyond the infection symptoms—since the start of the pandemic, a recent survey showed a 49% drop in primary care visits.¹ This deferred patient care makes it even more important to get your patients back to a regular course of care, which includes important routine testing.

A model for getting back to care

While every practice’s model for providing care will vary, we’ve developed one baseline approach based on CDC guidelines for wellness, chronic, and acute care visits that HCPs may consider as they return back to a more regular schedule of patient care.2 This model may change as CDC guidelines and FDA recommendations are updated.

Meeting your testing needs

Back to Patient Care is supported by the Quest Diagnostics network of 2,250 Patient Service Centers (PSCs). Our PSCs remain open as an essential service to put your patients’ care first every day. Quest Diagnostics PSCs also offer COVID-19 antibody testing. Staff and patients with a physician’s order can make appointments for COVID-19 antibody testing at

Delivering Peace of Mind at our PSCs

Our Peace of Mind program reserves the first hour of operations for VIP service for immunocompromised and vulnerable patients. Other features include:

  • Social distancing
  • All patients are required to wear a mask or face covering
  • Safeguarding patient health with employee masks and PPE
  • More frequent cleaning
  • Wait by Text program

Our Back to Patient Care program can help your patients and your staff take steps towards managing their COVID-19 exposure and get the care and treatment they need. Appointments are strongly encouraged and will receive priority. For more information on COVID-19, please visit