Skip to main content
Quest Diagnostics

Smart Lab Gap Closure

A full-service program that works to help close gaps in care and improve quality measure scores such as HEDIS®

Read our case study on how our program helped Oscar Health close gaps in care for 4 consecutive years!

Smart Lab Gap Closure is a proactive, year-round program that uses advanced analytics to help match members to the most effective collection modality. We deliver intelligent gap closures that help payers improve quality performance measure scores while reducing end-of-year stress​.

Improve lab-related quality measures, such as HEDIS®

Increase the likelihood that lab services are completed for members who don’t have test orders in the normal course of care

Pay only for testing gaps closed through the program, after the measure year is complete

Rely less on providers to initiate testing

Smart Lab Gap Closure offers convenience at its core

Optimal member engagement strategies, including data analysis and proactive member outreach to increase compliance

Flexible and convenient collection services via our 2,400+ Patient Service Centers (PSCs), at-home with mailed test kits, mobile phlebotomy, or through sample matching utilizing remaining samples from a routine screening

Quality reporting tools for efficiently collecting and submitting data, and quarterly updates on program effectiveness

Prescriptive authority and physician oversight, reducing the burden on physicians to initiate testing for their patients while competing with other priorities

Lab Gap Closure Hub

The Lab Gap Closure Hub, accessible within the Quest Member Insights Portal, features a dashboard with service-based statistics, open and closed gap tracking, and additional metrics to help improve quality outcomes and test completion for critical gaps in care. 

Features/Benefits:

Measure-Specific Tracking focuses on key testing areas including Hemoglobin A1c (HbA1c), Kidney Health Evaluation (KED), Colorectal Cancer (COL), and Children's Lead Screening (LSC)

Insightful dashboards utilize the main dashboard for a clear view of enrolled members, open and closed gaps, and supplemental data with member-specific data overviews

Custom & scheduled reports modify report filters to build custom analyses and schedule them to run automatically at specified intervals

Testing collection services offered to help improve lab-related quality performance measure scores, such as HEDIS®

Smart Lab Gap Closure offers flexible and convenient collection services to close gaps at a Quest Patient Service Center, at-home with mailed test kits, via mobile phlebotomy, or through sample matching utilizing remaining samples from a routine screening.

Why Quest?

Decades of service, billions of results

World’s leading provider of diagnostic testing, information, and services

80B+ lab results

Covering more than 90% of US insured lives

~2,400 Patient Service Centers located across the US

140M unique patient encounters per year

Complete this form to see how we can help you improve lab-related quality performance measure scores.

Learn more
* indicates required

Our company

Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA-certified laboratories that provide HIPAA-covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA-covered services. 

 

Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2026 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.