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An innovative behavioral health solution for employees

Introducing Balance, a program to help employees focus on their behavioral health

According to a study released on July 8, nearly 60% of businesses are offering some type of mental health support to employees.1 And it’s no surprise why; the SARS-CoV-2 (COVID-19) pandemic has turned most employees’ worlds upside down. According to Harvard Business Review, as of May 1, “75% of people say they feel more socially isolated, 67% of people report higher stress, 57% are feeling greater anxiety, and 53% say they feel more emotionally exhausted” since the pandemic began.2

There are a wide variety of emotional health resources and well-being applications that are available to employees. However, some of these resources do not connect employees to the care they need. Quest Diagnostics and Johns Hopkins Medicine® have collaborated to offer employers an innovative, clinical behavioral health solution.

The Balance Program, developed and offered by Johns Hopkins Medicine®, integrates a behavioral health assessment (the Balance questionnaire) into an employer’s already existing health screening program. Participants receive real time results, recommendations and an optional confidential consultation with a Balance Care Concierge, who can guide them to the right care they need, at the right time, and from the right resources.

The Balance process:

  • Participants complete the Balance questionnaire to screen for depression, anxiety, and other behavioral health issues
  • It takes less than 10 minutes
  • If an individual is at immediate risk of harming themselves or others, proper emergency departments will be notified
  • Based on assessment results, participants can opt in to speak with behavioral health experts (Balance Care Concierges) to get the support they need
  • Balance Care Concierges review assessment results with the participant and discuss any issues the participant may be having
  • All Balance Care Concierges are Johns Hopkins Medicine-trained behavioral health specialists
  • Participants are connected to employer-specific resources and local, in-network mental health professionals for continued care

To learn more about adding the Johns Hopkins Balance program to your suite of wellness offerings, contact us.

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  1. 39% of employees feel less productive during the COVID-19 pandemic; employers have responded with mental health support and workday changes. PRN Newswire. July 8, 2020. Accessed July 8, 2020.
  2. Ryan Smith. How CEOs can support employee mental health in a crisis. Harvard Business Review. May 1, 2020. Accessed July 8, 2020.

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