24/7 collections

Quest Diagnostics

At Quest Diagnostics, we can collect wherever, whenever.

Secure collection bag for urine drug testNo matter where we collect the specimen, whether at a collection site or on-site at your place of business, the same standardized processes are used from collection to results reporting. Strict chain of custody procedures are also used every step of the way to help ensure the integrity of your specimens and the drug test results.

24/7 emergency collections

Our nationwide network of more than 6,000, certified collectors provides around-the-clock access to emergency drug and alcohol collections for post-accident or reasonable cause. With a nationwide network of more than 200 dispatch offices, we’re there with an average response and collection time of less than two hours. Our 24/7 Call Center ensures proper adherence to your protocol prior to the collector releasing the employee.

Our 24/7 emergency collections provide these benefits:

  • Properly-equipped team, regardless of location
    Our collectors are equipped with all the necessary supplies, including control of custody forms and alcohol testing forms.
  • US Department of Transportation (DOT) collection and customized scripts available
    We are equipped to handle US Department of Transportation urine and breath alcohol sample collections, and can also customize a script to comply with your company’s policies.
  • Call center availability and quality control
    Our 24/7 Call Center helps to ensure proper adherence to your protocol prior to the collector releasing the employee, drastically reducing the need for test cancellations and employee callbacks.
  • Reduced breath alcohol test cancellations
    Every Evidential Breath Testing (BAT) device we own is calibrated annually by the manufacturer. Customized software allows proper adherence to your quality control standards and helps to validate that all Department of Transportation protocols are maintained.
  • Straightforward fees
    Our fees are simple and intuitive with no hidden charges.