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Closing critical care gaps

Like many health plans, Oscar Health faced the challenge of closing critical gaps in care. They needed to effectively engage members who were often unreachable through traditional channels, impacting both financial performance and member health outcomes.

Key challenges:

A simple path to closing gaps

Delivering measurable results

By making it easier for members to get tested, the Quest Lab Gap Closure program helped deliver improvements across multiple critical testing measures for Oscar Health.

"Partnering with the Quest Gap Closure team has enabled us to provide screening services to members who were unreachable through the traditional provider channels. Our members value the convenience of testing at home or as an add-on to their existing Quest PSC visit. This program makes screening easier and more accessible to members. The Quest team has demonstrated remarkable agility in addressing gaps and aligning the program with our organization’s goals. They have provided translated materials to help address disparities and implemented effective outreach for CRC screening, which helped mitigate potential performance penalties. Working with the Quest team has been a pleasure, and I greatly appreciate their continued partnership."
- Kristine Green, HEDIS Manager, Oscar Health

Ready to close your most critical gaps in care?
See how Oscar Health did it. Download the case study.

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