Your Care Plan belongs to you and is always accessible within the app, regardless of your current subscription status. You can review the Care Plan and instructions at any time, or use it to provide detail during face-to-face visits with your physician. If you would like your medical record sent to another provider, please use the following link to create a secure account and complete the authorization form to release your medical records. After you create your account, select "Authorization for Medical Records to Be Sent to Another Person and/or Provider" from the list of available options. 

Create an account to release your medical records. 

Did you receive an error message? Is a button not working? A screen doesn’t load? Follow these troubleshooting steps:

1.  Make sure your phone software is up-to-date. Same for the Quest Virtual Care app. For iPhone (iOS) users: even with automatic updates, you'll need to tap Install Now to update
   • Do this by navigating to Settings > General > Software Update
   • Uninstall and reinstall the Quest Virtual Care app
   • Restart your phone
2. Run a speed test to check your internet connection
3. Make sure your sound and video are working. Are they set to the correct input/output sources?
4. Allow audio, video, and notices for the Quest Virtual Care app
   • Android: Settings > Search > Permission Manager
     
   • iOS: Settings > Privacy and Security > Microphone
5. Make sure Bluetooth is turned off
   • If you are connected to Wi-Fi, disconnect before starting a new visit
   • If you are on a VPN, disconnect while using the Quest Virtual Care app

 
Tried these steps? Still having difficulty? Email Technical Support at operations@steadymd.com. Give as much detail as possible about what you are experiencing.

Virtual care is available in all 50 states and in Washington DC.

Virtual care is available 12 hours a day, 7 days a week, from 8:00 AM to 8:00 PM CST. No appointments are necessary. Simply sign into the Quest Virtual Care app on your mobile device to start your visit. 

You can: 

• Review your screening results
• Talk to a healthcare professional about your condition
• Have a treatment prescribed for simple conditions
• Have a prescription sent to a local pharmacy
  Get additional labs ordered

The virtual care providers can take care of many conditions, including:

• Flu-like symptoms
• Rashes
• Seasonal allergies
• Muscle sprains and strains
• Stomach issues
• Bladder (urinary tract) infections (UTIs)

Yes—we support about 350 languages. An interpreter will connect with you by audio inside the app to assist. Parts of the virtual care experience are only available in English. This includes the Automated Assistant and Care Plan.