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The ordering process for genetic testing is detailed and comprehensive.

In order to help physicians collect as much information as possible for preauthorization, please consider doing a preauthorization before collection. If you have not received a preauthorization for the patient, our Prior Authorization Services team is available to support you. Here is a description of the testing process for Exome with CNV Evaluation.

There are three main test options:        You can order the test in 1 of 3 ways:

You will select the appropriate test for your patient based on the available and consenting family members. If you have already obtained preauthorization, please indicate accordingly in the appropriate field on the order form, and provide the authorization number and a copy of the authorization, if possible.

Please fax the requisition and clinical history form, or any supporting documentation, to the Prior Authorization Services team to ensure the fastest turnaround time.

Order through Quanum™ eLabs

Quanum Lab Services Manager makes it easier for healthcare professionals to work with Quest Diagnostics online.

Log in to Quanum

3rd party insurance steps

If you are ordering Quest’s Exome with CNV Evaluation with 3rd party insurance and have not already received preauthorization, our Prior Authorization Services team will begin benefits investigation to discover whether a preauthorization is needed before testing, and what is required. The team may call your office if additional information is needed.

  • If allowed by the health plan, we will submit all the required information for preauthorization.
  • Once benefits investigation and/or preauthorization are complete, we will call the patient if the out-of-pocket amount is over $100.
  • If over $100, we will discuss the patient’s options, including payments plans and income based financial assistance plans.

Fill out the clinical history form in its entirety. You can send in the completed forms with the requisition paperwork and the sample or fax them to us.

Collect the patient specimen in the office and send with the requisition by a Quest Diagnostics courier, or send the patient to one of our more than 2,300 Patient Service Centers with the requisition to have the specimen collected.

For preauthorization please contact:
Phone: 1.866.374.3744
Fax: 1.949.668.7818

Order Reanalysis

Please call 1.866.GENE.INFO (1.866.436.3463) and speak with a Genomic Science Specialist.

Contact us

 For questions related to the Exome with CNV Evaluation test, please contact our Genomic Client Services team at 1.866.GENE.INFO (1.866.436.3463).