Patient FAQs: Receiving Results Electronically

Getting Started

back to top

How do I get started?

Choose the application you want to receive your lab test results in:

  1. Gazelle®, our mobile health app
    • Directly from Quest Diagnostics if you live in a participating state
      • OR
    • Through your physician (physician participation required)

    Follow these steps:

    1. Go to MyGazelleApp.com and download the app
    2. Log in with your Quest Diagnostics username and password or create one by clicking the "Create an Account Now" link
    3. Select "Request Results" from the "Lab Results" menu and fill in the requested information (First time in, you will be prompted to provide authorization to release your results and identity confirmation).

    OR

  2. Microsoft™ HealthVault® (through your physician — physician participation required)

    Follow these steps:

    1. Create an account with Quest Diagnostics.
    2. Ask your physician to provide you with a secure PIN.
    3. Connect to Microsoft® HealthVault and start viewing your results.

back to top

I don't have a Quest Diagnostics Account. How do I create one?

Go to Patient Login and select "Register now."

back to top

How do I connect to my physician?

Ask your physician for a PIN letter or email. Once they give you the PIN, follow the instructions to create the connection.

If your physician cannot give you a PIN because the practice is not using our computer system, share our service overview containing information about the program.

back to top

How do I add a connection to more than one physician?

If you have more than one physician, and want to receive results from them, you will need to create a connection with each physician office.

How do I find out if my physician is participating?

Ask your physician if they are participating. Share our service overview to let them learn more about the program.

back to top

What if my physician is not participating?

Let your physician know you're interested in receiving your Quest Diagnostics lab results electronically. Share our service overview with your physician.

Using Your PIN

back to top

I misplaced my PIN. What do I do?

Please contact your physician to get a new one. Once a new PIN is given to you, your old PIN will no longer be valid.

back to top

My PIN has expired. What do I do?

To protect your privacy, the PIN is designed to expire four weeks after it is issued. Please contact your physician to get a new one.

back to top

Is my secure PIN required each time I log into my Quest Diagnostics Account?

No, you will only need your secure PIN the first time you create a connection with your physician.

Registering for a Personal Health Record

back to top

How do I get Gazelle?

Visit MyGazelleApp.com to download the app.

back to top

How do I connect to Microsoft® HealthVault™?

After you create your Quest Diagnostics Account and connect to your physician, you will be prompted to connect to a Personal Health Record.

back to top

How do I know which Personal Health Record would be best for me?

Each Personal Health Record offers you a range of features and capabilities, including the type of information that can be imported or manually entered, the presentation of your lab results, such as graphing and trending, and your ability to grant permission to share your information with others. Visit the individual service web sites to learn more: MyGazelleApp.com or Microsoft® HealthVault™

back to top

Is there a charge for receiving my Quest Diagnostics lab results through my Personal Health Record?

No. Receiving your lab results electronically is free of charge.

Physician Participation

back to top

How do I find out if my physician is participating?

Ask your physician if they are participating. Share our service overview to let them learn more about the program.

back to top

What if my physician is not participating?

If your physician isn't participating there are several options for getting your results.

  1. Encourage your physician to sign up so that you can get your results online.Share our service overview with your physician.

    2. or

  2. You may also receive your test results directly from your physician.
    • Next time your physician orders a lab test, ask your physician to indicate on the requisition that Quest Diagnostics should also send you a copy of the test results. Most tests take 1–10 days to complete.
    • If you want a copy of previous test results you can ask your physician to send you a copy.

    or

  3. You can fill out a form to get your test results directly from Quest Diagnostics if your state of residence permits. You can obtain an "Access Form" by sending an email to the Privacy Officer or call the regional laboratory closest to you. Once we receive your completed form, you will receive your test results within approximately 30 days.

Medical Information and Results

back to top

Can Quest Diagnostics provide me with medical charts from hospitals, prescriptions, x-rays, etc.?

No, Quest Diagnostics only provides laboratory test results; please contact your physician for information other than lab results.

back to top

I can't see the results my physician sent me in Gazelle or Microsoft HealthVault. What should I do?

  1. Make sure that you have done all of these things:
  2. Verify that your physician's office has released your results. It may take a few hours for the results to appear in your Personal Health Record after the physician has released them.

back to top

I don't understand my results. What should I do?

Please contact your physician who can answer any questions about your lab results.

back to top

Who do I call if I have questions?

We are here to help. Contact us at GazelleSupport@QuestDiagnostics.com with questions about receving your results electronically.