Follow Along As Sue Visits A Nearby Patient Service Center To Have Her Blood Drawn For Testing. |
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Sue visits a nearby Patient Service Center to have her blood drawn |
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To run a test, some of the patient's blood, urine or cells needs to be collected, so it can be analyzed at the laboratory. The blood, urine or cells collected is called the "sample." Sometimes physicians collect a patient's sample in their office, but blood and urine samples, are often collected at one of our over 2,000 Patient Service Centers, located throughout the U.S. and in select international locations. Patients can find a nearby Patient Service Center by using our online locator. The locator provides the phone number, hours of operation, address, and directions, including an interactive map. Alternatively, patients can use our toll-free locator, by calling 1-800-377-8448. Once at the Patient Service Center, a healthcare professional called a "phlebotomist" draws the sample of Sue's blood. Our phlebotomists are friendly, skilled and focused on providing patients with prompt, courteous service. Almost 40 million patients visited our patient service centers last year, yet even during peak times, we still see most patients within 20 minutes or less. |
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Watch a video to see Sue use our online locator and visit a nearby Patient Service Center. |
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Sue’s blood sample is sent to one of the Quest Diagnostics regional laboratories |
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After Sue's blood sample has been collected at our Patient Service Center, a Quest Diagnostics courier picks it up and brings it to one of our laboratories. |
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Watch a video to learn more about how samples are picked-up and delivered to our laboratories. |
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Sue's sample is analyzed at the regional Quest Diagnostics laboratory |
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Watch a video to see how samples are analyzed inside our laboratories. |
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The test result is sent to Sue’s physician, and he calls Sue to discuss. |
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Once the test has been processed and the result is determined, the report is sent to Sue's doctor. Her doctor will interpret the laboratory test result (that is, determine the meaning) in conjunction with other relevant information about her medical history, physical examination, and other test results, and provide her with medical advice, diagnosis or treatment. Visit our patient FAQ page to learn more about how test results are delivered. |
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Watch Sue's doctor receive the test report, and call Sue with the results. |
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Note: Video produced in 2005. Information shown reflects company statistics at that time.