Case Studies

These case studies profile how physicians, hospitals, and accountable care organizations (ACOs) have successfully adopted healthcare technologies to meet their unique needs.


Bel Air Medical

Rena Taddeo is the office manager for Bel Air Medical Associates in Bel Air, Maryland. She works alongside Dr. Syedah Sherry Gilani and Dr. Syed Farid Mahmood, a husband and wife team practicing internal medicine. Taddeo has worked with the doctors since they opened their office 21 years ago, and today there are 9 employees total. The doctors collectively see about 40 patients per day, and half of those are Medicare patients. In 2012 they were ready to convert paper charts to electronic health records (EHR). Learn why and how they accomplished this.   Read more.


Peter Mercuri-Consultant

Peter Mercuri is a practice transformation specialist with Quality Insights, a not-for-profit company focused on measuring and improving healthcare quality. With 90% of the physicians he works with being Medicare providers, Mercuri regularly supports practices in reporting for the Physician Quality Reporting System (PQRS), Meaningful Use (MU), and now the Quality Payment Program (QPP), established by the Medicare Access and CHIP Reauthorization Act (MACRA) of 2015. Find out what tool he prefers to accomplish this reporting.   Read more.


Ormond Medical Center

Maria Daily is the office manager for Ormond Medical Center in Ormond Beach, Florida. She has worked there for 32 years alongside Michael Rodriguez, DC who is the practice owner. Rodriguez has been a chiropractic physician in the area since 1978. The staff includes 2 medical doctors, 2 nurse practitioners, and 2 chiropractors. Each see 17-20 patients per day, and approximately 30 percent of those are Medicare patients. In 2012, the practice began converting its paper charts to electronic health records (EHR) and wanted to participate in the Centers for Medicare and Medicaid Services EHR Incentive Program. Learn how they accomplished this.   Read more.


Arthur Bregoli, MD, Internal Medicine

Dr. Arthur Bregoli has been practicing internal medicine in the Boston area for over 20 years. He employs 7, and sees about 20 patients per day; 30% of those are Medicare patients. In the fall of 2011, the practice was preparing to transition from paper charts to electronic health records (EHR) in order to comply with Medicare regulatory and incentive programs. Find out why Dr. Bregoli’s team chose the solution they did.   Read more.


Laura Schroeder, MD, Infectious Disease

Dr. Laura Schroeder operates North Phoenix Infectious Disease in Arizona. The practice has three physicians, including Dr. Viki Ianas and Michael Gehman, DO. The doctors see 12 to 16 patients per day, and 80% of those are Medicare or Medicaid patients. In 2016 the practice wanted to improve its billing and collections. Care360 revenue cycle management did just that.   Read more.


Denis Boyle Jr., MD, Solo Practitioner

Alison Boyle is the office manager for Dr. Denis Boyle Jr. in Upper Darby, Pennsylvania. Dr. Boyle sees 20 patients per day; 57% of those are Medicaid patients, and 25% Medicare patients. In 2014 the practice wanted to make the switch from paper to electronic health records (EHR) to modernize their system and to meet the requirements of the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record Incentive Program. Soon after, to improve the practice’s billing, the team went in search of a revenue cycle management service. What resulted were big efficiencies.   Read more.


Richard Cohen, MD, Solo Practitioner

Dr. Richard Cohen practices at Woodhaven Family Medicine in Bensalem, Pennsylvania. He has been in business for over three decades, with 7 employees and seeing 40 patients per day – many of whom are on Medicare. In 2011, when the Centers for Medicare and Medicaid Services (CMS) encouraged professionals to implement and demonstrate meaningful use of certified electronic health record (EHR) technology, Dr. Cohen’s staff set out to find a software solution to meet these requirements.  Read more.


Nikolai and Lioudmila Kinachtchouk, Internal Medicine

Doctors Nikolai and Lioudmila Kinachtchouk practice internal medicine in Saginaw, Michigan. They have been in business for over 17 years, and employ 15 people. Of the 60 patients they see per day, approximately half are Medicare patients. In 2012 the doctors were ready to transition their paper charts to electronic health record (EHR) technology and looked for a solution that would help them comply with regulatory and incentive programs. They got that and so much more.  Read more.


Stuart Schneller, MD, Rheumatology

For 40 years, Dr. Stuart Schneller’s private practice in Brighton, Massachusetts specialized in rheumatology. He employed three staff members and saw 8 to 14 patients per day. Nearly 40% of those were Medicare patients. When he decided to switch to an electronic health record (EHR) he needed software that was as mobile as he was.  Read more.


Mackie Snebold, DO, Solo Practitioner

Mackie Snebold, DO, is a solo family practice physician in the small town of Johnsburg, Illinois. She’s been in practice for more than 20 years, seeing between 15 and 18 patients a day – the majority of whom are on Medicare. Though Dr. Snebold’s practice is small with just four employees, she was still struggling with inefficiencies and wanted to search for an electronic medical record solution that was cost-effective and easy to implement.  Read more.


Shobha Iyengar, MD, Solo Practitioner

Shobha Iyengar, MD, is an internal medicine solo practitioner in Belvidere, Illinois. She treats about 16 patients a day, 40 percent of which are Medicare patients. Her office began using Care360 Electronic Health Records in March 2010, and found the transition to an EHR relatively simple, since the practice was already using Care360 Labs & Meds and ePrescribing on the Care360 platform.  Read more.


Johnathan Hetzel, MD, Solo Practitioner

Dr. Hetzel treats 25 to 30 patients a day and 20 percent of those are on Medicare. His wife Trudy works as the office manager. . . Since the national trend is moving toward the adoption of electronic medical records (EMR) and Meaningful Use (MU), both were determined to upgrade office protocols. Once Dr. Hetzel learned Quest Diagnostics offered an EHR solution, they stopped their search and arranged for a Care360 EHR representative to visit the office and help them upgrade. Read more.


Avidon Appel, DO, MBA, Elliot Internal Medicine

On any given day, Dr. Avidon Appel sees 20 to 30 patients a day in his Willow Grove, Pennsylvania office. Dr. Appel previously used an ePrescribing Palm Pilot during patient consultations, but because his service provider was going out of business, he began investigating other services. A key component of his upgrade was a transition to an electronic health record (EHR).  Read more.


Charlie H. Foster, Jr., MD, a Three-Physician Practice

Charlie H. Foster, Jr., MD, is one of three physicians at Waverly Primary Care in Cary, North Carolina, a suburb near Raleigh.He treats an average of 18 to 20 patients daily, with only two percent on Medicare. Dr. Foster’s office began using Care360 EHR in July 2011, after implementing ePrescribing a month before.  Read more.


Shin Chen, MD, a Family Practice

Dr. Chen sees 20 patients a day and approximately one-third are Medicare patients. The practice has been using labs from Quest Diagnostics for more than 30 years and over time has added ePrescribing. Dr. Chen, his two nurses and other office employees began using Care360 EHR in June 2010.  Read more.


MetroWest Accountable Care Organization

In 2009, the MetroWest Accountable Care Organization was searching for the right electronic medical record solution to meet the needs of physician offices. Read more.

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