Case Studies

These case studies profile how physicians, hospitals, and accountable care organizations (ACOs) have successfully adopted healthcare technologies to meet their unique needs.


Dr. Frankel

Dr. Matthew Frankel is an internist in Philadelphia, Pennsylvania. He has been in practice for 32 years and employs 5, including his wife Jane who is the office manager. The doctor sees 20 patients per day, and 35% of them have Medicare. In 2012 the practice was switching from paper to electronic health records to modernize their system. By 2013, they were looking to improve their billing. Find out why Dr. Frankel’s team chose solutions from Quest Diagnostics.   Read more.


Dr. Mayer

Dr. Harry Mayer has been practicing family medicine in Attleboro, MA for over 37 years. They have 5 total employees, and see 6 to 15 patients per day. About 50% of these individuals are Medicare patients. In 2007 the office was ready to transition its paper charts to an EHR, and then in November 2016, the office was looking to replace its billing service. Find out why Dr. Mayer’s team chose solutions from Quest Diagnostics.   Read more.


Island Ob/Gyn

Island OB/Gyn in Marco Island, Florida has been in business for 15 years. The practice has 4 employees who together see 25 patients per day, with 30-40% of those being Medicare recipients. In 2013 the practice was ready to convert its paper charts to electronic health records (EHR) to participate in the Centers for Medicare and Medicaid Services (CMS) EHR incentive program. In 2017, Island Ob/Gyn again wanted to improve its internal processes, this time with the goal to improve scheduling, reduce denials, and get paid faster. Learn how this practice was able to improve its organization and increase payments.   Read more.


Premier Management Company

Premier Management Company (PMC) manages 3 accountable care organizations (ACOs) in North Texas and Southern Oklahoma. Two of the 3 ACOs participate in the Medicare Shared Savings Program (MSSP): Premier Patient Healthcare, with 250 doctors, and Premier Care Community, with 150 doctors. The organization provides coordinated services to its 47,000 Medicare beneficiaries. Though PMC has great success as an ACO, they saw areas they wanted to improve upon. They needed to manage information faster, better monitor their patient population, and make more informed decisions for patient care.   Read more.


Dr. Barnthouse, MD, Gynecologist

Sherri Beasley is the office manager at Dr. Michael Barnthouse’s office in Kansas City, Missouri. Dr. Barnthouse practices gynecology, delivering personalized and comprehensive health care for women at every stage of life. The office has 4 total employees, and they see 20-25 patients per day. About 5% of the practice’s patients are Medicare patients, but that population is growing, since they are now one of the few gynecologists in the area accepting Medicare. In early 2013, the practice was preparing to transition from paper charts to electronic health records (EHR). Learn why they were making the change and how they accomplished this.   Read more.


Miami Primary Care

Cristina Rivero is the office manager for Miami Primary Care LLC, in Miami, Florida. Doctors Armando Rivero and Tatiana Lawer Garcia have been in private practice together for nearly 30 years. Four years ago, Ramon Cardoso joined the team. The doctors specialize in internal medicine and family practice. The doctors are supported by a team of 10, and the practice sees approximately 40-50 patients per day, 80% of which are Medicare patients. In 2017 the doctors began shopping for an electronic health record (EHR) that would help the practice make the transition from paper charts. Learn how they improved practice efficiency.   Read more.


Bel Air Medical

Rena Taddeo is the office manager for Bel Air Medical Associates in Bel Air, Maryland. She works alongside Dr. Syedah Sherry Gilani and Dr. Syed Farid Mahmood, a husband and wife team practicing internal medicine. Taddeo has worked with the doctors since they opened their office 21 years ago, and today there are 9 employees total. The doctors collectively see about 40 patients per day, and half of those are Medicare patients. In 2012 they were ready to convert paper charts to electronic health records (EHR). Learn why and how they accomplished this.   Read more.


Ormond Medical Center

Maria Daily is the office manager for Ormond Medical Center in Ormond Beach, Florida. She has worked there for 32 years alongside Michael Rodriguez, DC who is the practice owner. Rodriguez has been a chiropractic physician in the area since 1978. The staff includes 2 medical doctors, 2 nurse practitioners, and 2 chiropractors. Each see 17-20 patients per day, and approximately 30 percent of those are Medicare patients. In 2012, the practice began converting its paper charts to electronic health records (EHR) and wanted to participate in the Centers for Medicare and Medicaid Services EHR Incentive Program. Learn how they accomplished this.   Read more.


Arthur Bregoli, MD, Internal Medicine

Dr. Arthur Bregoli has been practicing internal medicine in the Boston area for over 20 years. He employs 7, and sees about 20 patients per day; 30% of those are Medicare patients. In the fall of 2011, the practice was preparing to transition from paper charts to electronic health records (EHR) in order to comply with Medicare regulatory and incentive programs. Find out why Dr. Bregoli’s team chose the solution they did.   Read more.


Laura Schroeder, MD, Infectious Disease

Dr. Laura Schroeder operates North Phoenix Infectious Disease in Arizona. The practice has three physicians, including Dr. Viki Ianas and Michael Gehman, DO. The doctors see 12 to 16 patients per day, and 80% of those are Medicare or Medicaid patients. In 2016 the practice wanted to improve its billing and collections. Quanum revenue cycle management did just that.   Read more.


Denis Boyle Jr., MD, Solo Practitioner

Alison Boyle is the office manager for Dr. Denis Boyle Jr. in Upper Darby, Pennsylvania. Dr. Boyle sees 20 patients per day; 57% of those are Medicaid patients, and 25% Medicare patients. In 2014 the practice wanted to make the switch from paper to electronic health records (EHR) to modernize their system and to meet the requirements of the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record Incentive Program. Soon after, to improve the practice’s billing, the team went in search of a revenue cycle management service. What resulted were big efficiencies.   Read more.


Richard Cohen, MD, Solo Practitioner

Dr. Richard Cohen practices at Woodhaven Family Medicine in Bensalem, Pennsylvania. He has been in business for over three decades, with 7 employees and seeing 40 patients per day – many of whom are on Medicare. In 2011, when the Centers for Medicare and Medicaid Services (CMS) encouraged professionals to implement and demonstrate meaningful use of certified electronic health record (EHR) technology, Dr. Cohen’s staff set out to find a software solution to meet these requirements.  Read more.


Nikolai and Lioudmila Kinachtchouk, Internal Medicine

Doctors Nikolai and Lioudmila Kinachtchouk practice internal medicine in Saginaw, Michigan. They have been in business for over 17 years, and employ 15 people. Of the 60 patients they see per day, approximately half are Medicare patients. In 2012 the doctors were ready to transition their paper charts to electronic health record (EHR) technology and looked for a solution that would help them comply with regulatory and incentive programs. They got that and so much more.  Read more.


Stuart Schneller, MD, Rheumatology

For 40 years, Dr. Stuart Schneller’s private practice in Brighton, Massachusetts specialized in rheumatology. He employed three staff members and saw 8 to 14 patients per day. Nearly 40% of those were Medicare patients. When he decided to switch to an electronic health record (EHR) he needed software that was as mobile as he was.  Read more.


MetroWest Accountable Care Organization

In 2009, the MetroWest Accountable Care Organization was searching for the right electronic medical record solution to meet the needs of physician offices. Read more.

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