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Frequently Asked Questions

The answers below are for Colorado and Missouri residents using QuestDirect, Quest’s patient initiated testing program.

What is patient initiated testing?

Patient initiated—or "patient-authorized"—testing allows patients to initiate their own laboratory medical tests instead of going through a doctor. It is also known as consumer-directed or patient-directed testing. QuestDirect is not available in all states. Quest Diagnostics strongly suggests that patients share their results with their doctors in order to make the best health decisions.

Ordering your tests

Preparing for your test

Getting your results

Payment and insurance

Ordering your tests

Q. What test should I order? What if I have a specific condition?

A. QuestDirect can’t tell you which tests to order. You can find an explanation of our tests on our website, but if you’re not sure, we strongly recommend speaking with your doctor.

Q. I don't have a primary care provider. How can I find one?

A. Here are a few ideas for finding a doctor:

  • Check with your insurance company to find a doctor in your network.
  • Visit a local hospital website.
  • Search an online physician referral site, such as HealthGrades.com or Vitals.com.

Q. How do I order my QuestDirect tests?

A. You can download a lab order form from our website. Complete the form to choose your lab tests. Schedule an appointment online at a Patient Service Center near you, and be sure to bring your form.

Q. Can I order tests under another name?

A. No. Laboratory tests must be performed on the person whose name is on the specimen. We verify ID so we know the orders and specimens are accurate.

Q. Can I order tests for my minor child?

A. No. Currently QuestDirect is only available for those 18 years or older.

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Preparing for your test

Q. Do I need to fast before being tested?

A. Some blood tests do require fasting prior to having your blood drawn. Tests marked with an "F" on the order form mean that fasting is required.

Q. What is fasting?

A. For the most reliable results, do not eat or drink anything except water before having a lab test—usually for 8 hours or more. Continue taking your prescription medications. If you normally take your medication with food, ask your doctor before fasting.

Q. Do I really have to fast? What if I didn't?

A. For tests marked with an "F" on the order form, fasting provides the most reliable results. If you did not fast and want us to perform the test anyway, we’ll note it on the report for reference.

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Getting your results

Q. How do I get my results?

A. You can get your QuestDirect results through MyQuest™, our secure online health tool. Results are delivered directly to your smartphone, tablet, or desktop, usually 7-10 business days after your appointment.

Q. How do I know what my results mean?

A. Quest urges you to share your results with your doctor. Your doctor can help you interpret your results so you can make the best decisions for your health. It is the responsibility of the person who was tested to consult their healthcare provider for test result interpretation.

Q. Can I put a rush order on my results?

A. No. Rush test results are only for emergencies. If you’re having an emergency, go directly to the hospital emergency department or contact your doctor immediately.

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Payment and insurance

Q. Will my insurance cover lab testing that I order through QuestDirect?

A. Since a doctor isn’t ordering it, Quest Diagnostics is unable to bill your insurance—including Medicare or Medicaid—for lab testing ordered through QuestDirect. Services ordered under or through this website are solely the patient’s financial responsibility.

Q. Can I use my health savings account to pay?

A. You may be able to pay for self-ordered lab testing with your health savings or flexible spending accounts—but contact your plan provider to know for sure.

Q. Do you accept credit cards or debit cards?

A. Yes, we accept all four major credit cards. Please bring your card to your appointment. Payment is due when you come in for testing.

Q. What if tests were not performed?

A. If we were unable to perform a test that was ordered, you will see a “Test Not Performed” (TNP) message on your result, and you will not be charged. If you prepaid, you will be refunded the amount of the test.

Q. Can I get a refund?

A. Once a specimen is collected and a test is performed a refund cannot be given.

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