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Frequently Asked Questions – Laboratory Testing

 

We offer a variety of laboratory testing services, nationally, to healthcare professionals, individuals, employers, and government agencies. Each service meets a unique need and each is accessed in a different way:

  • Laboratory Tests ordered by Healthcare Professionals — Most of the laboratory testing services we perform are for healthcare professionals. These laboratory testing services may be covered by insurance. We will file insurance claims with a number of payers (see our online insurance lists). If you are interested in having a specific laboratory test performed, please ask your healthcare provider if the laboratory test is appropriate for you, and if he/she can order the laboratory test(s) for you.
     
  • Blueprint for Wellness™— We provide employers with various testing and health management solutions that aid in employee hiring and employee management.
  • Testing for the Federal Government — We provide testing for, among others, the Department of Defense and Veterans Administration hospitals, as well as testing services to support federally funded research programs.

Frequently Asked Questions About Laboratory Tests Ordered by a Patient’s Healthcare Professional

Unless otherwise noted, the answers to the questions below apply to tests ordered by healthcare professionals only.

Requesting Lab Tests

Preparing for a lab test and/or visiting a Patient Service Center

Lab Test Results

Payment & Insurance Information

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Requesting Lab Tests

  1. Can I request my own laboratory tests?
  1. Individuals cannot order tests themselves, due to state regulatory requirements, but if you are interested in having a specific laboratory test performed, please ask your healthcare provider if the test is appropriate for you, and if he/she can order the test(s) for you. To facilitate your discussion, it might be helpful to bring your healthcare provider a printed copy of the brochure or page from our website where you learned about the test.
  1. What types of tests does Quest Diagnostics perform?
  1. We are the world's leading provider of diagnostic testing, information, and services. Our clinical laboratory testing services include: blood tests, body fluid testing, tissue pathology and cytology, health screening and monitoring tests, drug screening and testing as well as gene-based testing (genetic testing). Visit our Diagnostics Testing A-Z page to see a list of frequently ordered lab tests and learn why and how laboratory tests are done, and what information your doctor can obtain from the results.

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Preparing for a lab test and/or visiting a Patient Service Center

  1. My doctor has ordered a lab test for me, and does not collect samples in his/her office. How do I locate a Quest Diagnostics location near me?
  1. Find a convenient location with our Patient Service Center Locator. The address, hours, phone number, directions (map) and services provided are listed for each location.
  1. Do I need to make an appointment in order to be tested at a Quest Diagnostics location?
  1. Appointments are not required. However, we are pleased to offer online appointment scheduling for individuals who like the ease of scheduling at a location, date and time that is convenient for them. You can see which locations offer appointments by accessing our online scheduler. You also have the option of downloading our appointment scheduling app to your Smartphone.

    If you choose not to make an appointment, know that our locations are busiest in the early morning when patients who are required to fast for testing often choose to arrive. Your wait will usually be shorter after 10AM. You may wish to consider arriving after that time.

    We recommend you bring a completed test requisition or order form from your healthcare provider and a copy of your medical insurance card in order to expedite your visit.
  1. Where can I find the hours of operation for your patient testing locations?
  1. Find the location you are interested in visiting to see the days and hours the location is open, maps and driving directions. 
  1. Do I need to fast before being tested at a Quest Diagnostics location?
  1. Some blood tests do require fasting prior to having your blood drawn. Please contact your healthcare provider to determine his/her requirements for your specific testing.
 

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Lab Test Results

  1. How long does it take to receive test results?
  1. Depending on the test performed, most tests are completed and reported to your ordering healthcare provider within about 24 hours of receiving the sample for testing. Certain tests take several days to weeks. Results are sent directly to the ordering healthcare professional. Please ask your healthcare provider to contact you when your test results have been received.
  1. Can I receive a copy of my test results?
  1. There are several ways to access your lab test results:

    1. You can receive your test results directly from us on your computer, tablet or smartphone. Visit QuestDiagnostics.com/MyQuest for more information.

      • Available on the Apple® iPhone, iPod Touch; Android™.

      You may also download a request form here or on our website QuestDiagnostics.com/MyQuest or call us to request the form to get a copy of your test result directly from us by mail, fax or email. Once we receive your completed form, you will receive your test result within approximately 30 days.

      OR

    2. You can receive your results online if:

      • Your physician has an electronics results delivery arrangement with Quest Diagnostics, and
      • Your physician agrees to release your results to you, and
      • You have connected your account with Microsoft®, HealthVault™. Find out how to Get Started. Have a question? Send us a question or comment.

      OR

    3. You may receive your test results directly from your physician.

      • Next time your physician orders a lab test, ask your physician to indicate on the requisition that Quest Diagnostics should also send you a copy of the test results. Most tests take between 1 to 10 days to complete.
      • If you want a copy of previous test results you can ask your physician to send you a copy.
 

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Payment and Insurance Information

  1. I have a question about my bill/invoice. Whom should I contact?

Visit FAQ — Billing for all billing-related questions and answers. 

Visit the billing area to:

 

 

Your questions, comments, and feedback are important to us. For non–billing related questions fill out our contact us patient inquiry form.

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