By choosing Quest Diagnostics Employer Solutions, you will work with a team dedicated to service. Our staff is skilled, knowledgeable, accessible, and committed to quality. You can count on the broad breadth of our experience and resources and we are never more than a click or phone call away.
Our business is driven by a commitment to show that we’re there when you need us™.
Drug testing results, order a test, or reset your password:
Available Monday-Friday 9 a.m. - 4:30 p.m. ET
1.866.697.8378 - Options 1 & 6
(Dial locally from the pickup site. Calls are routed by the area code)
Drug testing resources and information:
(Include the specimen ID # and accession #)
Order supplies or requisition forms:
- Place an order using your SmartWorks® account
- Order supplies or requisition forms online
- Order supplies or requisition forms via email
- Call in your supplies order: 1.800.877.7484 - Options 3 & 1
- Fax your order: 1.267.436.3541
- International testing requests and supplies
Specimen updates & questions by lab location:
Please note that Quest Diagnostics is not able to provide a result to anyone other than the party who ordered the drug test. Please contact the organization that requested you to take a drug test to receive further information on the status of your test and the final result.
Speak to a customer support representative:
Monday - Friday, 7 AM - 7 PM CT