Comprehensive hospital services from Quest Diagnostics

Experts on call. Emphasis on support.
At Quest Diagnostics Hospital Services, round-the- clock support means just that. Every hour of every day of every week. In addition:

Scientific experts on call
We retain a dedicated team of specialists in genomics and esoteric testing, along with genetic counselors.

Send-out options
Where would you like to send specimens? Choose your local Quest Diagnostics lab, or send them directly to the Nichols Institute through Nichols Direct.

Consultation with medical staff
The Nichols Institute scientific staff at Quest Diagnostics is one of the most experienced and comprehensive clinical diagnostics teams in the world. We have more than 200 people who are available for medical (physician to physician) and technical consultation on the whole spectrum of clinical diagnostics, including the most challenging of clinical cases.

Streamlined processes. Integrated services.
A lab is foremost a diagnostics facility. But also a business, with business challenges like any other.

Running the nation's largest laboratory, we've learned quite a bit about those challenges. And we put that hard-earned expertise to work for our hospital clients. With consulting and cost-management programs developed explicitly for them. Not boilerplate solutions but creative ones — built for laboratories and the medical professionals who rely on them.

Web-based ordering and reporting

•	Simplifies the management of test send-outs
•	Eliminates manual entry, so specimens are processed more efficiently
•	Transmits results directly from our lab to yours, saving time and reducing error

Systems integration service

•	A dedicated IT staff — skilled, responsive, on-call and totally dedicated to serving hospitals
•	Links your existing information system directly to Quest Diagnostics
•	Set-up in under 45 days

Our Quality commitment. More than mere words.

We don't just promise a commitment to highest quality service. We back it up with action — and accountability.
•	ISO 9001 Certification: In 1998, Nichols Institute in California became the first North American lab with ISO Certification. Eight of our US regional labs have since followed suit.
•	Six Sigma Quality: A rigorous, fact-based approach to improving service. The goal: 99.99966% defect-free performance — as measured by our customers. It's not fleeting, not a fad; rather, an absolute commitment to quality.

For further information, contact a Hospital Sales Representative >

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